Privacy Policy

Privacy Policy

Effective Date: [Insert Date]
Last Updated: [Insert Date]

1. Introduction

Welcome to Fionix Marketing Services (“Company,” “we,” “us,” or “our”). We are committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our services.

2. Information We Collect

We may collect the following types of personal data:

a) Information You Provide Directly

  • Name, email address, phone number, and company details when you contact us or sign up for our services.
  • Payment details for billing purposes (processed securely by third-party payment providers).
  • Any other information you provide when communicating with us.

b) Information We Collect Automatically

  • Cookies and Tracking Technologies: We use cookies to enhance user experience and track website activity.
  • Device Information: We collect IP addresses, browser types, and other technical data for security and analytics.

c) Information from Third Parties

We may receive information from third-party service providers, such as analytics tools (Google Analytics) or advertising platforms (Facebook, Google Ads).

3. How We Use Your Information

We use personal data for the following purposes:

  • To provide and manage our marketing services.
  • To respond to customer inquiries and provide support.
  • To improve our website, services, and marketing strategies.
  • To comply with legal obligations.
  • To send marketing communications (with your consent, which can be withdrawn anytime).

4. Legal Basis for Processing

Under the UK GDPR, we process your personal data based on the following lawful grounds:

  • Contractual necessity – When processing is required to fulfill a service contract.
  • Legitimate interests – When necessary for business improvement, fraud prevention, or analytics.
  • Consent – For email marketing and advertising purposes (you may opt out anytime).
  • Legal compliance – When required by law or regulatory authorities.

5. Data Sharing and Third-Party Services

We do not sell or rent your personal data. However, we may share your data with:

  • Service Providers: Third-party vendors who assist in delivering our services (e.g., web hosting, payment processors).
  • Legal Authorities: If required by law or to protect our rights and interests.
  • Business Transfers: In case of mergers, acquisitions, or company restructuring.

6. Data Security

We implement strict security measures to protect your personal data against unauthorized access, loss, misuse, or alteration. While we take all reasonable precautions, no method of data transmission over the internet is completely secure.

7. Data Retention

We retain your personal data only as long as necessary for business, legal, or regulatory requirements. When no longer needed, we securely delete or anonymize the data.

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Right to Access: Request a copy of the personal data we hold.
  • Right to Rectification: Request corrections to inaccurate or incomplete data.
  • Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data.
  • Right to Restrict Processing: Limit how we process your data.
  • Right to Data Portability: Receive your data in a structured, machine-readable format.
  • Right to Object: Object to data processing for marketing purposes.
  • Right to Withdraw Consent: Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us at Support@fionix.uk.

9. Cookies and Tracking Technologies

We use cookies to improve user experience. You can manage cookie preferences through your browser settings.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with the “Last Updated” date.